We are looking for an experienced Network / Systems Engineer design, build, test, implement, and support our client's technology infrastructure, including network and system software solutions. The role may also include providing leadership for first and second level infrastructure support to our MIS Support Specialist I.

Rising Ground 

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 50 programs in 70 locations throughout New York City and Westchester. Our strong belief and commitment to diversity shows not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in downtown Brooklyn. 

Benefits

At Rising Ground, we encourage everyone to live a healthier life. When you enroll in health care benefits — medical, dental, and vision care, you and your family can take advantage of each plan’s preventive services, which will help everyone to stay well. Another way to remain healthy is to eat right and keep active. Ultimately, we all benefit when we make the right choices, whether through diet and exercise or health care services. You can also take advantage of other important benefits, including life and accident, disability benefits, the retirement savings plan, and the employee assistance program.

• Provide level-3 support for workstations, laptops, printers, peripherals, and other computer-related devices.
• Document, test, and modify network operating systems to enhance efficiency and reliability.
• Administration of systems, networks, firewalls, and servers (e.g. email, accounts, IP assignments, security, antivirus, etc.) for the purpose of ensuring maximum availability.
•  Improve the effectiveness of the MIS team
•  and vendors to reduce downtime levels, strive for 99.9% uptime.
• End User Support and training
•  Provides On-Call support as required
• Demonstrated experience with standard software applications, including MS Office, Antivirus Software, Windows and Windows Server operating systems.
• Advanced knowledge of network routers, hubs, firewalls, switches and their configuration and protocols, terms and concepts.
• Meraki Routers, Meraki Switches, Cisco Meraki Firewalls
• Apply update patches to infrastructure components including security updates on a regular schedule
• Monitor network security logs collected by VPN and firewall devices
• Follow established Change Management policies and procedures to apply any changes to the infrastructure
• Participate in disaster recovery tests for LAN/WAN infrastructure and document the findings
• Liaise with NYC and NYS agencies network management teams to ensure proper network connectivity and service delivery of their services to ACS users
• Work closely with various teams such as telecommunications, back office, desktop support, database administrators and system administrators to resolve network connectivity and performance issues
• Participate in the evaluation process of new systems and applications requirements in related to bandwidth and security requirements
• Configure and manage firewall, VPN, SSLVPN, PPTP, proxy services, Web gateway, web content filtering, IPSec, encryption, Intrusion Prevention and Detection
• Microsoft System Center Configuration Manager & Microsoft Intune - manage the deployment and security of devices and applications across an enterprise.
• Maintain and utilize network topology diagrams using MS Visio
• Perform assigned role in infrastructure projects
• Participate in the evaluation process of infrastructure technology to support business needs
• Monitor system alerts to provide 24x7 support and high availability
• Liaise with Cisco using Cisco Technical Assistance Center (TAC) and other vendors to troubleshoot technical issues
• Liaise with Microsoft using Office 365 and other vendors to troubleshoot technical issues
• Follow communications protocol for system failures/outages and file incident reports
• Escalate major hardware/software problems to senior IT staff
• Respond to Service Desk tickets for technical support ensuring timely follow up and resolution
• Prepare system configurations and management/support documentation
• Maintain inventory of LAN/WAN hardware and software assets and IP addresses
• Occasional lifting of equipment, transport equipment, and work in confined spaces i.e. network closets
• Available to work after hours and weekends as needed

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management
• Valid Driver’s License

Salary $90,000 per year