Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

About the Role

The Residential Supervisor oversees the daily operations of a residential treatment center, ensuring the well-being and treatment of residents, often individuals dealing with mental health issues, substance abuse, or behavioral problems. This role involves managing staff, ensuring adherence to treatment protocols, coordinating with healthcare providers, ensuring the highest standards of care and treatment for students, collaborating closely with school teams, and fostering a supportive, therapeutic, and safe living environment. This position works in partnership with designated schools within the special education district, supporting the educational, social, and emotional growth of students who require intensive support in both residential and school settings.

Key Responsibilities:

1. Leadership and Staff Management:
   • Provide administrative and programmatic leadership for the cottage.
   • Supervise, promote, and evaluate all employees assigned to the house.
   • Interview, hire, train, and provide ongoing coaching and feedback to employees.
   • Plan, assign, and direct work for staff; appraise performance, reward, and discipline employees as needed.
   • Address complaints and resolve staff-related issues in a timely and professional manner.
2. Program and Budget Oversight:
   • Maintain and manage the cottage budget, ensuring expenditures align with program goals and available funds.
   • Utilize agency resources and funds responsibly, ensuring proper receipts and documentation are maintained.
3. Rule Enforcement and Safety:
   • Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures.
   • Act as a role model for clients, guiding them on daily living skills, self-care, personal interactions, and time management.
   • Ensure compliance with fire and safety regulations, becoming certified in fire safety protocols and facilitating fire drills.
4. Record Keeping and Documentation:
   • Maintain thorough and accurate records, files, correspondence, and statistics as required.
   • Complete necessary documentation, both handwritten and computer-based (data entry), in a timely, accurate, and complete manner.
   • Ensure proper completion of log notations, incident reports, sign-in sheets, referrals, schedules, and any other required forms.
5. Operational Responsibilities:
   • Conduct grocery shopping for the cottage, ensuring residents have access to necessary food and supplies.
   • Manage inventory and coordinate with staff to determine shopping needs.
   • Ensure effective communication of priority information to staff across all shifts.
6. Shift Coverage and Staff Support:
   • Provide varied shift coverage as needed and available, ensuring all shift-specific tasks are completed.
   • Participate in all relevant staff meetings, including multi-disciplinary meetings, treatment planning, and training courses related to the role.
   • Assist with bus monitoring when needed, ensuring residents’ safety during transportation.
   • Ensure residents are safely boarded and disembarked from transportation, providing oversight during travel.
7. Team Collaboration:
   • Collaborate with team members and other departments to ensure the efficient operation of the cottage and overall program.
   • Participate in regular staff and planning meetings to share information and contribute to the development of program strategies.
8. Family & Community Relations:
   • Build and maintain strong, positive relationships with families, keeping them informed about their child’s progress in both the residential and educational programs.
   • Coordinate with external service providers, community agencies, and resources to support students' needs outside of the residential and school settings.

• High School Degree/GED
• A safe driving record as determined by NYS Department of Motor Vehicles
• Experience in a Residential Treatment Center working with adolescents.
• Minimum of 2 years of experience in a residential treatment or special education setting.
• Experience working with children or adolescents with emotional, behavioral, or developmental disabilities in a residential, educational, or therapeutic setting.
• Good communication, interpersonal, and leadership skills, with the ability to work effectively with students, families, school personnel, and external agencies.
• Ability to manage complex cases, implement treatment plans, and provide crisis intervention when necessary.
• Commitment to fostering a positive, inclusive, and therapeutic environment for all students.
• Flexibility with changing priorities and ability to successfully manage multiple projects
• Verbal and written communication skills are essential

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

Yes/No

Work Environment:

Clinic/Field/Corporate Office

This position is based out of our Yonkers Residential Treatment Center location for adolescents ages 12-21. 

Position Type/Expected Hours of Work:
This position is in a 24/7 program.  The RS has a fixed schedule of 1-9pm, while maintaining a flexible and structured schedule that includes regular oversight of daily operations, staff coordination, family communication, and participation in meetings, ensuring that all responsibilities are met efficiently and effectively.

Additional Requirements:

• Authorized to work in the U.S.
• Ability to travel to NYC to attend Leadership and RG related meetings, activities, etc.
• Ability to travel to other Rising Ground sites (if required)

Professional Practice

• Arrive at work on time, respecting other shift workers and programmatic needs.
• At all times, model the appropriate dress, speech and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed.
• Professionally representing the agency when speaking with parents, community members or other stakeholders.
• Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner.
• Respect the privacy of all individuals and maintain client confidentiality as prescribed by law and in Agency policies.
• Assume the expected role on the treatment team and maintain collaborative relations with members.
• Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground.  
• Become knowledgeable of all RTC policies and procedures; modeling, training and actively supervising the use of each.
• Attend all mandatory or recommended staff development workshops/trainings.
• Show organizational commitment which includes understanding and actively supporting the mission, policies and procedures protecting the integrity of the Agency.

Our Commitment to Diversity, Fairness, and Belonging

Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression.

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all

employees and applicants for employment without unlawful discrimination as to an individual’s

perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender

identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or

veteran status in all employment decisions, including but not limited to recruitment, hiring,

compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.