Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive. 

The Assistant Manager for Case Management Services works along side the Manager to ensure that the Case Management aspect of the program is run in accordance with all regulations as outlined by ORR and in a manner that is consistent with the organization’s mission and values.

• Track and monitor all case management related duties for a prompt family reunification process of the UC with the sponsor.
• Works closely with Regional Director/Senior/ Lead Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24. 
• Monitor that Lead Case Managers are reviewing cases prior to the release, to ensure all cases are thorough in each section and all information is accurate.
• Submit the weekly and monthly reports to ORR including TKPI reports and staffing lists
• Ensure that the case management team follows the timeliness for the reunification process as delineated by ORR always incorporating best practices of effectiveness and quality
• Ensure that Lead Case Managers are tracking the timely and accurate completion of the progress notes for all the children in the Case Management caseloads
• Track compliance from the Case Management team as delineated by the PEM department and as mandated by ORR
• Co-Facilitate monthly meetings within the unit
• Access necessary resources, transportation, monies and equipment as required to implement program delivery.
• Work in collaboration with Performance Evaluation Management as well as with the PSA Compliance Manager of the program.
• During the absence of the Manager of Case Management, the Assistant Manager may assume other duties as needed and based on program needs.

Staffing / Administration

• Directly supervises six (6) Lead Case Managers of the Program by providing support and engaging them in a process that requires team process to solve problems effectively, address their teams positively and proactively, and reaching program expectations and goals.
• Monitor progress of staff through performance evaluations. Assist supervisees in developing improvement plans and ensure training compliance.
• Join the weekly staffing run by the GDIT team, and the Clinical and Case Management Team
• Ensure that the weekly grids are accurately, thoroughly completed and sent on a timely manner to GDIT and ORR on a weekly basis.
• Join monthly POH Quality Management and IRC meetings to identify trends and establish best practices

• A Master’s degree or equivalent in a Human Services or related field or bachelor’s degree plus 3 years’ experience in child welfare administration.
• Minimum 2 years of experience in program management.
• Direct ORR Case Management experience
• Excellent organizational/communication skills.
• Ability to establish and maintain working relationships with staff, community groups, the courts, other agencies, and the general public.
• Excellent writing and communication skills
• Proficient in Microsoft Office suite
• Bi-lingual (Spanish/English) is a must-

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

Yes

Work Environment:

Office

Position Type/Expected Hours of Work:
This is a full-time position with an annual salary of $90k.  Days and hours of work are Monday through Friday 9am- 5pm or 10am-6pm (4 days in office, 1 day remote) including assigned weekend coverage during the month (remote). After hours availability to support case management needs required. The office is located in Bronx, NY.

Additional Requirements:

• Authorized to work in the U.S.
• Ability to travel to other POH programs in NYC for oversight and supervision as well as other Rising Ground sites if required for meetings or trainings.

Our Commitment to Diversity, Fairness, and Belonging

Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression.

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring,

compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.